Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

Introduction

Hiu Kwan Limited operates the footwear store at shoesolly.com. This Privacy Policy explains the personal information we collect, the reasons we collect it, the ways we use it, and the choices available to you. By browsing shoesolly.com, creating an account, or placing an order, you agree to the practices described in this document.

Information You Provide Directly

We collect the personal information you submit when you create an account, place an order, join a mailing list, request customer support, or submit a product review. This information includes your full name, email address, shipping address, billing address, telephone number, account password, order history, and the content of messages you send to our support team.

When you submit a review or a sizing note about a pair of shoes, we store that content together with your display name and the submission date. You are not required to create an account to complete a purchase. Guests may check out with an email address and a shipping address.

Information Collected Automatically

When you visit shoesolly.com, our servers record technical data about your device and your session. This data includes your IP address, browser type and version, operating system, device identifiers, referring web address, pages viewed, time spent on each page, and the links you click. We use this data to operate the store, detect fraudulent orders, and measure site performance.

Payment Processing

All payment transactions on shoesolly.com are handled by third-party payment gateways. We do not collect, store, or process full payment card numbers, card expiration dates, or card security codes. Card details are transmitted directly to the payment gateway, which processes the charge and returns only a confirmation result and a masked reference to us. We never write payment card numbers to our databases, logs, or email systems. Refunds and chargebacks are executed through the same third-party gateway.

How We Use Your Information

We use the information we collect to process and fulfill orders, calculate shipping charges, send order confirmations, provide delivery tracking, handle returns and exchanges, respond to support requests, and verify account identity. We use contact details to send transactional messages about your purchases. We use browsing data to improve product listings, site navigation, and search results. When you opt in, we use your email address to send marketing messages about new footwear arrivals, promotions, and restocked sizes. You can withdraw marketing consent at any time.

Cookies and Tracking Technologies

shoesolly.com uses cookies, pixels, and local storage to keep items in your shopping cart, maintain your login session, remember your language and currency preferences, and analyze traffic patterns. Strictly necessary cookies are required for the store to function and cannot be disabled. Performance and analytics cookies help us understand which pages customers visit and how they move through checkout. Advertising cookies allow us to display relevant footwear advertisements on other platforms. You can control cookies through your browser settings. Disabling certain cookies may prevent the shopping cart or the checkout process from working correctly.

Sharing Your Information

We share personal information with service providers that perform specific functions for us. These providers include shipping carriers that deliver your order, payment gateways that process your transaction, email platforms that deliver our messages, analytics providers that measure site traffic, and fraud prevention services that screen orders. Each provider receives only the information needed to complete its assigned task. We do not sell personal information. We disclose information when the law requires it, when we must enforce our terms, or when disclosure is necessary to protect the rights, property, or safety of Hiu Kwan Limited, our customers, or the public.

Data Security

We protect personal information with encryption in transit, access controls, and restricted administrative permissions. Only employees and contractors who need access to fulfill their duties may view customer records. No transmission method or storage system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain order records for as long as needed to fulfill legal, tax, and accounting obligations. We retain account information until you close your account. We delete or anonymize marketing contact data after you withdraw consent. We remove support correspondence when it is no longer needed to resolve your request.

Your Rights and Choices

You may request access to the personal information we hold about you, request correction of inaccurate records, request deletion of your data, or object to specific processing activities. You may unsubscribe from marketing emails using the link contained in every message. To exercise these rights, contact [email protected]. We respond to verified requests within the period required by applicable law.

Children’s Privacy

shoesolly.com is not directed to children under the age of thirteen. We do not knowingly collect personal information from children under thirteen. If we learn that a child has provided personal information to us, we delete that information promptly.

International Transfers

Our service providers may store and process data in countries outside your country of residence. We require these providers to apply protections consistent with this Privacy Policy.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices or in legal requirements. The revised version takes effect when it is posted on shoesolly.com. Continued use of the store after posting constitutes acceptance of the revised policy.

Contact Us

Questions about this Privacy Policy or about your personal data can be sent to Hiu Kwan Limited by email at [email protected], by telephone at +852 9177 4463, or by mail at Tower 2, Ever Gain Plaza, 88 Container Port Road, Kwai Chung.