Introduction

These Terms of Service govern access to and use of shoesolly.com and the purchase of shoes from Hiu Kwan Limited. By accessing, browsing, or purchasing, you agree to these Terms. If you do not agree, do not use the website. Contact [email protected], +852 9177 4463, or Tower 2, Ever Gain Plaza, 88 Container Port Road, Kwai Chung.

Eligibility and Account Responsibilities

You must be legally capable of entering a binding contract. You agree to provide accurate information. You are responsible for account credentials and all activity under your account. Notify Hiu Kwan Limited immediately of unauthorized use. Hiu Kwan Limited may suspend or close accounts that violate these Terms.

Orders and Acceptance

All orders are offers to purchase shoes. Hiu Kwan Limited may accept or decline any order. Order confirmation does not guarantee acceptance. Acceptance occurs when Hiu Kwan Limited dispatches the order. Hiu Kwan Limited may cancel an order and issue a refund if stock is unavailable, payment is not authorized, or fraud is suspected.

Pricing and Payment

Prices are displayed on shoesolly.com in the applicable currency. Taxes, shipping charges, and other fees are shown at checkout. You must pay with a valid payment method. Accepted methods include major credit cards and PayPal. You authorize Hiu Kwan Limited to charge the full amount at checkout. Hiu Kwan Limited is not responsible for delays caused by payment providers or banks.

Shipping and Delivery

Hiu Kwan Limited ships to the address provided at checkout. Delivery timelines are estimates and are not guaranteed. You are responsible for customs duties, taxes, and import fees in your region. Risk of loss passes to you upon delivery. You must inspect the package upon receipt and report damaged or defective items under the Damaged or Defective Goods section.

Strict 14 days No-Reason Refund Policy

Hiu Kwan Limited offers a strict 14 days no-reason refund policy. You may request a refund for any reason within exactly 14 days after receipt of the shoes. To request a refund, contact [email protected] within 14 days. You must provide the order number and return the item in original condition, unworn, with all tags and packaging. Hiu Kwan Limited will provide return instructions. Return shipping costs are your responsibility unless the item is damaged or defective. Refunds are issued to the original payment method only. Hiu Kwan Limited may deny a refund if the returned item is worn, altered, damaged by you, or missing components.

Refund Timing and PayPal Refunds

Refund processing begins after Hiu Kwan Limited receives and inspects the returned item. Refund processing and arrival to the customer's account takes at least 14 days. PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. You must monitor your payment account for the refund. Hiu Kwan Limited is not responsible for delays caused by banks, card issuers, or PayPal after the refund is submitted.

Damaged or Defective Goods

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact [email protected] within exactly 7 days of receipt. You must provide the order number, clear photographs of the damage or defect, and a written description. If Hiu Kwan Limited confirms the item is damaged or defective, Hiu Kwan Limited will arrange a replacement or refund. Claims submitted after exactly 7 days may be denied, except where Hong Kong law requires otherwise.

Website Use and Intellectual Property

All content on shoesolly.com, text, images, graphics, logos, and software, is owned by Hiu Kwan Limited or its licensors. You may not copy, reproduce, distribute, modify, or create derivative works without written permission. You may not use shoesolly.com for unlawful purposes, attempt unauthorized access, interfere with website operation, scrape data, submit false information, commit fraud, or infringe intellectual property rights. Hiu Kwan Limited may terminate access and report violations to authorities.

Limitation of Liability

To the maximum extent permitted by Hong Kong law, Hiu Kwan Limited is not liable for indirect, incidental, special, consequential, or punitive damages. Hiu Kwan Limited is not liable for lost profits, lost data, or business interruption. The total liability of Hiu Kwan Limited for any claim is limited to the amount paid for the product giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under Hong Kong law.

Governing Law and Dispute Resolution

These Terms are governed by Hong Kong law. Any dispute arising from these Terms or the purchase of shoes is subject to the exclusive jurisdiction of the courts of Hong Kong. Before starting legal proceedings, you agree to contact [email protected] and attempt good faith resolution. This does not prevent either party from seeking urgent injunctive relief.

Changes to Terms

Hiu Kwan Limited may revise these Terms by posting the revised version on shoesolly.com. Continued use of the website or placement of an order after posting constitutes acceptance of the revised Terms. The current version applies to all new orders and website use.

Contact Information

Hiu Kwan Limited

Tower 2, Ever Gain Plaza, 88 Container Port Road, Kwai Chung

[email protected]

+852 9177 4463