Shipping and Returns Policy

This Shipping and Returns document applies to all purchases of shoes from shoesolly.com operated by Hongkong Xiangtai Technology Co., Limited. By placing an order, the buyer agrees to this policy. This document is part of the Terms of Service. The Terms of Service control in case of conflict.

Shipping Policy

Shipping timelines are standard and vary by destination. Hongkong Xiangtai Technology Co., Limited processes orders and provides tracking information for shipped orders. The company does not guarantee specific delivery dates. Any delivery estimate is not a guarantee. The buyer is responsible for providing accurate shipping information. If a shipment is delayed, Hongkong Xiangtai Technology Co., Limited will provide reasonable assistance. The company does not offer expedited shipping guarantees. Shipping costs are displayed at checkout. The company does not ship to addresses that cannot be verified.

Returns Policy

Hongkong Xiangtai Technology Co., Limited offers a strict 14-day no-reason refund policy. The buyer may request a return within exactly 14 days from the date of receipt. No reason is required. To qualify, items must be unused and in original packaging. The buyer completely bears all return shipping costs. The company does not reimburse return shipping costs. Returns must be sent to the address specified in this document. The buyer must contact Hongkong Xiangtai Technology Co., Limited before returning any item. Unauthorized returns may be refused. The company does not accept returns after the 14-day period.

Refund Policy

After Hongkong Xiangtai Technology Co., Limited receives and inspects a returned item, the company processes the refund. Refund arrival time is at least 14 days from the date the return is approved. The buyer will not receive the refund earlier than 14 days after approval. The refund is issued to the original payment method. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Hongkong Xiangtai Technology Co., Limited complies with applicable local laws. The buyer must allow the full legal timeframe. Refunds exclude original shipping charges unless required by law. The company does not refund return shipping costs.

Return Process

Step 1: The buyer contacts Hongkong Xiangtai Technology Co., Limited at [email protected] within 14 days of receipt to request a return authorization. Step 2: The buyer provides the order number. A reason is not required for the 14-day no-reason policy. Step 3: Hongkong Xiangtai Technology Co., Limited provides return instructions and the return address. Step 4: The buyer packages the item securely. Items must be unused and in original packaging. Step 5: The buyer ships the item to the return address. The buyer completely bears all return shipping costs. Step 6: The buyer sends the tracking number to Hongkong Xiangtai Technology Co., Limited. Step 7: Hongkong Xiangtai Technology Co., Limited inspects the returned item. Step 8: If the return meets the conditions, Hongkong Xiangtai Technology Co., Limited approves the refund. Step 9: The refund arrives at least 14 days after approval. Step 10: The buyer monitors the original payment method for the refund.

Return Address and Contact Details

The recipient must be Hongkong Xiangtai Technology Co., Limited, the contact phone is +852 4441 5394, and the specific return address is ROOM 13, 27/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONGKOK, KOWLOON., HONG KONG. The buyer must use this exact information for all returns. The company email is [email protected]. The buyer must write the return authorization number on the outside of the package. The company is not responsible for returns sent to an incorrect address.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period perfectly matches the Terms of Service. The buyer must contact Hongkong Xiangtai Technology Co., Limited at [email protected] within exactly 7 days of receipt. Hongkong Xiangtai Technology Co., Limited will review the claim. If approved, Hongkong Xiangtai Technology Co., Limited may provide a replacement or refund. The buyer must not return damaged or defective items without authorization. The buyer bears return shipping costs for all returns. The company may provide a prepaid shipping label for approved damaged or defective claims at its sole discretion.

Non-Returnable Conditions

Items must be unused and in original packaging. The company does not accept returns for items that are used, damaged by the buyer, altered, or missing original packaging. The company does not accept returns for items returned after 14 days from receipt. The company does not accept returns without prior authorization. The company does not accept returns for items that are not shoes purchased from shoesolly.com. The company does not list specific non-returnable product categories in this document. The company may refuse any return that does not meet these conditions.

General Terms

This Shipping and Returns document is part of the Terms of Service for Hongkong Xiangtai Technology Co., Limited. In case of conflict, the Terms of Service control. Hongkong Xiangtai Technology Co., Limited may update this document. The buyer is bound by the version in effect at the time of purchase. The company does not waive any rights by providing a refund. The company is not responsible for delays caused by shipping carriers. The company is not responsible for lost or stolen packages after delivery confirmation. The buyer must contact Hongkong Xiangtai Technology Co., Limited at [email protected] or +852 4441 5394 for questions. The company address is ROOM 13, 27/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONGKOK, KOWLOON., HONG KONG.